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TERMS & CONDITIONS

 

Last updated: August 2025

By using this website and/or booking sessions, courses, workshops, or signing up for newsletters, you agree to these Terms & Conditions.

Please read carefully.

 

1. BUSINESS DETAILS

Milena Gaudenzi Burnout Recovery Consulting

KvK Number: 9774777

VAT Number: NL005286129B17

Registered Address: Albert Cuypstraat 266 2V, 1073BR Amsterdam, The Netherlands

Email: mg@workwithmilena.com

 

2. SERVICES & CONTENT

I provide:

  • 1:1 coaching sessions (online, paid) tailored to your needs
     

  • Monthly Burnout Calls (online, free, informational only)
     

  • Downloadable resources, online courses, and workshops (paid)
     

All content provided is for informational and personal development purposes only. It is not therapy, counselling, medical, or professional advice.

 

3. PAYMENT & REFUNDS

Coaching Sessions:

  • Payment is due after each single session or monthly if sessions are recurring.
     

  • Package payments can be made in full or in installments as agreed.
     

  • No refunds are given once a session or package has started.
     

Digital Products (courses, workshops, downloadable resources):

  • Access is granted immediately after purchase.
     

  • You may request a refund within 14 days of purchase only if you have not accessed the course or downloaded the materials.
     

  • After access is granted or the course has been started, refunds are not available.
     

Payments can be made via bank transfer, Tikkie, or other methods specified at checkout.

 

4. CANCELLATIONS & NO-SHOWS

1:1 Coaching:

  • Sessions can be cancelled or rescheduled up to 24 hours in advance without charge.
     

  • Cancelling less than 24 hours before or missing a session incurs the full session fee.
     

Monthly Burnout Calls:

  • These calls are free; no fees apply. Attendance is optional.
     

5. EMAIL COMMUNICATION

By signing up for the Monthly Burnout Call, newsletter, or other updates, you agree to receive emails from me.

  • You may unsubscribe at any time using the link provided in each email.
     

 

6. INTERNATIONAL CLIENTS

I may work with clients globally. These Terms & Conditions are governed by the laws of the Netherlands, and any disputes will be handled in Dutch courts.

International clients should note that local consumer rights may also apply.

 

7. INTELLECTUAL PROPERTY

All materials, resources, tools, and content provided are for your personal use only.

You may not copy, share, distribute, or resell them without written permission.

 

8. DISCLAIMERS & LIABILITY

  • I cannot guarantee specific outcomes.
     

  • Results depend on your engagement, honesty, and implementation of tools and guidance.
     

  • While I provide guidance based on expertise and experience, use of my services is at your own risk.
     

9. CONFIDENTIALITY

Information shared in coaching sessions or emails is treated as confidential. Disclosure only occurs:

  • With your written consent, or
     

  • As required by law.
     

 

If you have questions about these Terms & Conditions, please email: mg@workwithmilena.com

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